How do I return my order?
Returns are free for orders placed within the US. To return an item, follow these simple steps:
1. Visit our online returns portal where you can register your return and create your returns label.
Enter your order number and shipping ZIP code or email address to identify your order.
Can I return more than one order in a parcel?
Please return one order at a time. Use our online returns portal to create free, easy and convenient returns.
How do I track my return?
If you’ve returned your parcel via our Returns Hub, you can track your return by clicking on the link in your email. Don’t forget to check your junk folder if you’ve not received any and add us to your safe sender list.
It may take a day or two from mailing your parcel for the first update to show. No need to worry though, as we’ll pop you an email when your return has been processed.
Returns can take up to 21 days to be completed, and we’ll send an email as soon as we’ve processed your item(s)
What’s your 365-day Quality Guarantee?
After our standard 45-day return period, you can return anything that does not meet our quality standards up until one year from shipping, for a Boden account credit. With faulty items you’ll have the options below:
· Within 6 months – we’ll refund your item and you’re welcome to place a new order (subject to availability).
· From 6-12 months – we’ll credit your Boden account for the amount paid. Account credit can be used on any future order, including sale items.
If you originally purchased with a discount or offer, we will adjust the refund accordingly.
Do you offer exchanges?
We don’t offer exchanges, but there’s no need to worry. Simply return your item(s) for a refund and place a new order online, where you can see up-to-date stock and delivery information. To find more details about returning items, take a look at ‘How do I return my order?’ and our returns policy.
How long does it take to process my returns?
Returned parcels can take up to 21 days to reach us from the date they’re sent back. Keep an eye out for your return notification emails to stay in the loop and, don’t worry, as we’ll pop you an email when your return is completed. Any refund applied to a credit or debit card will appear on your statement within 7 – 10 business days from the date it was processed.
If you don’t hear from us within 21 days of sending your items back, please contact us with your order number and the details about which items you sent back.
How long does it take to process my returns?
Returned parcels can take up to 21 days to reach us from the date they’re sent back. Keep an eye out for your return notification emails to stay in the loop and, don’t worry, as we’ll pop you an email when your return is completed. Any refund applied to a credit or debit card will appear on your statement within 7 – 10 business days from the date it was processed.
If you don’t hear from us within 21 days of sending your items back, please contact us with your order number and the details about which items you sent back.
What’s your returns policy?
We operate a free returns policy for orders made directly through Boden. If you return an item in its original condition within 45-days of shipment, we’ll give you back the amount you paid for the item (please see exclusions below). If you return an item in its original condition after 45-days of shipment, we’ll give you a Boden account credit for the amount that you paid for the item. Your refund will be adjusted according to any offer or discount applied to your order.
If you return an item from an order that has an outstanding pre-order, the cost of the outstanding item(s) may be deducted from your refund. The remaining balance will be refunded to your original form of payment.
Exclusions – the following are non-refundable:
- Final Sale items (the discounts on our Final Sale items are so good that we are unable to accept returns)
- Swimwear, if the hygiene strips have been removed.
- Earrings, if the internal packaging seal has been broken.